Shipping & Returns
We want your experience to be seamless from order to delivery. Here's everything you need to know about how we ship and handle returns.
Domestic Shipping
- Standard (5–7 days)₹80
- Express (2–3 days)₹150
- Free shipping on orders above₹1,500
Processing time: 1–2 business days before dispatch.
International Shipping
- South Asia (7–12 days)₹400
- Rest of World (14–21 days)₹800
Customs duties and taxes may apply and are the buyer's responsibility.
Returns & Exchanges
Eligible for return:
- Unused items in original condition
- Returned within 7 days of delivery
- Items with original tags attached
Not eligible for return:
- Custom / personalized orders
- Items that have been used or washed
- Sale items (final sale)
To initiate a return, email us at filoraluxe@yahoo.com with your order number and reason. We'll respond within 24-48hours.
Damaged or defective items must be reported within 24 hours of delivery with photo or video evidence. We'll arrange a free replacement or full refund.