Frequently Asked Questions
Everything you need to know about Filora Luxe. Can't find your answer? Email us.
What materials do you use?
We use 100% natural cotton, soft merino wool, and premium acrylic blends. All materials are ethically sourced and skin-friendly.
How long does it take to make a custom order?
Custom orders typically take 7–14 business days depending on complexity. You'll receive updates throughout the process.
Do you ship internationally?
Yes! We ship worldwide. International shipping typically takes 10–20 business days. Customs and duties may apply depending on your country.
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Custom orders are non-refundable. Please see our Shipping & Returns page for full details.
Can I request a custom colour or size?
Absolutely! Use our Custom Order page to describe exactly what you want — colours, size, style, and any special details.
How do I care for my crochet item?
Hand wash in cold water using mild detergent. Lay flat to dry. Avoid machine washing and direct heat. See our Product Care page for complete guidance.
Do you offer gift wrapping?
Yes! Add a note at checkout and we'll include a hand-tied ribbon wrap and a personal message card at no extra charge.